FAQ

At Ezylife, we are dedicated to provide an exceptional level of Customer Service. We value your business and patronage and recognise the importance of all your needs and any concerns you may have. We hope you will find this section of our site helpful and informative.

Q:  What if the recipient is not home upon delivery?

A:  Should the recipient not be home when your delivery is made, the following may occur:

  1. The goods will be left at the front or back door if requested to do so by the sender
  2. A calling card will be left in the letterbox asking the recipient to collect the goods from the nearest post office.

Q:  What happens if I supply the wrong address?

A:  Please be especially careful when providing delivery details.  The more information you can provide the better!  If an incorrect address has been supplied we will do our best to reclaim the goods and redeliver to the correct address at an additional postage cost, however if the goods cannot be reclaimed Ezylife will discuss options with you on resupply.

Q:  How do I know if you received my order?

A:  Once your order has been placed online, you will receive an email confirmation within 24hrs confirming order placement. Once your order has been checked by a member of our Online Sales Team, you will receive a second email with your order number confirming payment and additional delivery details.

Q:  Is this all the items I need in my hospital bag?

A:  Ezylife aims to take the guesswork out of packing your hospital bag.  Our Hospital Bag and Delux bag’s provide you with the essentials for a comfortable hospital stay.  All you need to add is your own sleepwear and clothes, an outfit to take your precious baby home in and a camera for those wonderful moments.  Should you find yourself in an emergency situation and have not had a chance to pack a bag you can simply pick up our pre-packed hospital bag add a pair of PJ’s and be on your way.  Please see “Hospital Bag Checklist” for all optional extras to include in your hospital bag.