ezylife Bags

Are you looking for a perfect Baby Shower Gift?

Our pre-packed maternity bags, having everything mum needs for her hospital visit, will allow her some valuable time to rest before bubs arrival.

At Ezylife, we are dedicated to provide an exceptional level of Customer Service. We value your business and patronage and recognise the importance of all your needs and any concerns you may have. We hope you will find this section of our site helpful and informative.

Questions

How can you contact us?
What if the recipient is not home upon delivery?
What happens if I supply the wrong address?
Are my details secure when ordering online?
How do I know if you received my order?
Are these all the items I need in my hospital bag?
If I love any of the products within the bags how do I go about purchasing them separately?
Can you ship internationally?
What payment options are available to me?

Answer

A: You may contact us via email. We will respond to your query within 48 hours.

Email: enquiries@ezylifebags.com.au

A: Should the recipient not be home when your delivery is made, the following may occur:
The goods will be left at the front or back door if requested to do so by the sender.

A calling card will be left in the letterbox asking the recipient to collect the goods from the nearest post office.

A: Please be especially careful when providing delivery details. The more information you can provide the better! If an incorrect address has been supplied we will do our best to reclaim the goods and redeliver to the correct address at an additional postage cost, however if the goods cannot be reclaimed Ezylife will discuss options with you on resupply.

A: Yes. Your credit card details are entered into a fully dedicated PCI and CDU compliant and THAWTE SSL protected payment gateway system, which does not permanently store any credit card details, transaction data or identity information. For more information on the security of our payment gateway please refer to www.e-path.com.au

A: Once your order has been placed online, you will receive an email confirmation within 24hrs confirming order placement. Once your order has been checked by a member of our Online Sales Team, you will receive a second email with your order number confirming payment and additional delivery details.

A: Ezylife aims to take the guesswork out of packing your hospital bag. Our Hospital Bag and Delux bag’s provide you with the essentials for a comfortable hospital stay. All you need to add is your own sleepwear and clothes, an outfit to take your precious baby home in and a camera for those wonderful moments. Should you find yourself in an emergency situation and have not had a chance to pack a bag you can simply pick up our pre-packed hospital bag add a pair of PJ’s and be on your way. Please see “Hospital Bag Checklist” for all optional extras to include in your hospital bag.

A: If you would like to purchase any of the products within our bags please click here for a direct link to our suppliers own website

A: We currently only ship products within Australia. If you are interested having any of our products shipped overseas then please feel free to email us on enquiries@ezylifebags.com.au and we can discuss shipping overseas but this would incur an additional delivery charge.

A: We accept credit cards (Visa & Mastercard), direct bank deposit or cheque. If you wish to pay by cheque please contact via email on enquiries@ezylifebags.com.au.